Salary: Competitive Salary
Job type: Full-time/Permanent
Benefits
- Company pension
- Employee discount
- Referral programme
Full Job Description
We are recruiting for a Parts Advisor to join our Kia and Suzuki Dealership in Kidderminster. The hours of work are Monday to Friday, 08:00 - 17:30 as well as working Saturdays on a rota basis.
You will be directly involved with the general public, trade customers and the supply of our own workshops.
Role and Responsibilities
Order Preparation: You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries
Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression
Stock Control: Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers
Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing)
About you
- Ideally you will have gained Motor Factor knowledge in a similar role with another franchise or specialist parts company
- Confidence, resilience, drive, energy and talent
- A well-presented individual with a desire, character and attitude to succeed
- The ability to quickly establish and build rapport with our customers
What we offer
- 22 days holiday (pro-rata) over the duration of employment plus bank holidays
- Pension scheme
- Staff discount on car servicing
- Staff referral scheme
- In-house, manufacturer & professional qualifications
Please email you CV to Lee Addis, Service Manager -
[email protected]